PRIVACY POLICY

The General Data Protection Regulation compliant privacy policy on protection of individuals with regard to the processing of personal data and to the free movement of such data

CONTROLLER

Rite, 2791025-8
Kasarmikatu 18, 00130 Helsinki
hello@itsrite.fi

PERSONAL DATA PROCESSING POLICY
We comply with the following principles relating to processing of personal data:

Personal data shall be

a) processed lawfully, fairly, and in a transparent manner in relation to the data subject ('lawfulness, fairness and transparency');
b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall, in accordance with Article 89(1), not be considered to be incompatible with the initial purposes ('purpose limitation');
c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed ('data minimisation');
d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay ('accuracy');
e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject ('storage limitation');
f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures ('integrity and confidentiality').
Clients shall have the right to obtain information about their personal data stored in the system, the right to correct it, and the right and possibility to delete it. Data will not be processed outside the EEA, except for anonymous web analysis (Google Analytics, Facebook, etc.). Data is stored until the client asks us to delete it. We store data for web analysis, for example, (statistical reasons), and to facilitate new orders (client's interest).

PURPOSE OF STORING DATA
Customer data is stored for the following purposes: communicating with clients, maintaining and improving the commercial and customer relations, and creating statistical reports. Rite uses this and other data obtained during the customership in order to plan and target their products and services.

Personal data are used within the framework of the Personal Data Protection Act. Information will not be disclosed to any outside parties.

The e-mail address of those who have subscribed to the newsletter will be used to deliver the newsletter to them. The information given in the contact form will be used to reply to the contact request.

STORED DATA
The customer register consists of several separate files created based on their main purpose. The data in all of these files constitute client-specific data sets in the following manner:

- Client's contact information and information needed for orders: first and last name, street address, postal code, city, country, language, telephone number, e-mail address, and national identity number. In the case of company, society and organization customers, also the name of the company and the business identity code.
- Client group information, discount group, and other additional client-specific information.
- Invoicing address and other invoice information.
- Possible approval of direct marketing.
- Information on client's orders, deliveries, and returns.
- Codes needed for logging in.
- IP address or another identifier.
- Textual data related to customership, such as the purpose of contact request or wish of delivery date.

Personal data will be deleted if the customer asks us to do it.

DATA DISCLOSURE AND TRANSMISSION
Data will not be shared with outside parties, except for public authorities if needed. For data processing reasons, some of the information may be shared with our subcontractors.

REGULAR DATA SOURCES
Contact and customer data are gathered at the beginning and during the customership from the announcements given by the client. Customership begins when the client registers in the system, creates an order, orders direct marketing, or makes a purchase. Customership can be started also on client's request, e.g. after a telephone conversation.

Approval to electronic direct marketing (e-mail and SMS marketing) will be asked separately according to the Personal Data Act.

ANONYMOUS WEB ANALYSIS
In order to gather anonymous data on web visits, we can use the following tools and services: Google Analytics, Facebook Pixel.

LEGAL BASIS FOR PROCESSING PERSONAL DATA
You must have a legal basis for processing personal data. We process personal data on the basis of approval (e.g. subscribing to newsletter), contract (e.g. making an order), controller's legal obligation (e.g. acquisition and possession of products subject to authorisation), protection of vital interests (e.g. participation in lesson or course that requires information on personal health), legitimate interest of controller or third party (e.g. web analysis).

COOKIES
We use cookies, they help us to develop our website for you. The purpose of cookies is to improve and speed up the shopping experience. Cookies can also be used for providing better offers and more personal product recommendations for clients. A cookie is a small text file that network servers save to users' hard drives. You may have to approve cookies in order to have access to some of the website functions. User's web browser probably approves cookies by default, but users can also block cookies in the browser settings or by removing them from the browser after use. Additional information on browser-specific user's manuals can be found in the instructions of the browser manufacturer.

SECURING PERSONAL DATA
Access to personal data filing systems requires special access rights. Access is limited to data that a person needs according to their job description, and it requires personal login codes. The customer register and the hardware processing it are located in closed computer halls. Hardware and software are updated regularly and appropriately, and we react to possible threats immediately. In case of incidents, data are backed up regularly. The system is secured with a firewall against outside threats.

Personnel are obliged to keep the information of the personal data which they obtain in their work confidential. Information can be disclosed in case of legal notification obligation only, e.g. on client's or public authority's request.
TERMS & CONDITIONS

ORDERING
To place an order you must meet the criteria set for ordering and give true and accurate information about yourself. You must be at least 18 years old to place an order in the Rite online store. Customers under 18 years of age can purchase products from us only with a permission from his/her guardian. The name, phone number, email of the guardian needs to be mentioned in the order.

We reserve the right to cancel placed orders. A binding order contract will only be formed when we send you an order confirmation confirming the availability and delivery time of your order.
Please provide correct shipment information. If the information, such as address or name of the recipient is not correct, we can not be responsible.

PAYMENTS
For payment, we use PayPal and Stripe.
We accept Visa, Visa Electron, MasterCard etc.

We reserve the right to change or update the content of the online store, including changes to prices, product selection or these Terms. In case we make substantial changes to these Terms or Privacy Policy, we aim to notify our Customers in advance on our website.

OTHER TERMS AND CONDITIONS OF AGREEMENT
These Terms are governed by the laws of Finland, excluding its provisions regarding choice of law.

Any disputes that cannot be solved by negotiations, shall be subject to the exclusive jurisdiction of the Finnish courts.

Rite has the right to cancel a purchase if a clear and obvious error has occurred in pricing. This means the potential pricing mistake of an item online. Where the pricing of the item differs so significantly and clearly from its original and standard pricing that it can be deemed an error. An obvious error could be the price being 0,00 Euro, or the amount entirely missing, or the price differing from its original by hundreds of Euros.

FORCE MAJEURE
Rite shall not be liable for any defects in its products, delays, and deliveries or other breaches of agreement that are attributable to causes beyond RiteĀ“s reasonable control. Examples of force majeure could be illness of employees, restrictions in import and export, problems in ict-communication, problems with the electricity network, and problems in the supply chain. If the force majeure situation continues for a month, both counterparts are entitled to cancel the purchase without any penalties.

BE CONSCIOUS
If you have allergies, especially allergy for green tea, or any other tea, do not drink matcha, because it does consist of green tea powder. Consult with a doctor before drinking matcha if you have other health issues with certain products. Matcha is not a drug or medicine, it is pure green tea powder, but be careful and don't drink too much of it. Matcha contains caffeine and thus, as well as coffee, might have negative effects for those, who have problems with caffeine intake.




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